This course is designed to develop & enhance the knowledge, skills, & attitudes of a Computer Systems Service Technician, in accordance with industry standards. It covers the basic and common competencies in addition to the core competencies such as to install and configure computers systems, set-up computer networks and servers and to maintain and repair computer systems and networks.
This course is designed to enhance the knowledge, skills and attitude in bread and pastry production to prepare and present desserts; prepare and display petits four in accordance with industry standards. It covers the basic, common and core competencies.
The CONTACT CENTER SERVICES NC II Qualification consists of
competencies that a person must achieve to interact with customers to provide
information about products and services. It also covers handling of customer’s
complaints, inbound customer service, order taking and inquiry response handling, and
outbound telemarketing.